Frequently asked questions

Before you book

How do I make a booking on your website?

Navigate to Bookings Link

Complete the form, try and be as specific as you can.

One of our advisors will email you back a quote and followup with a call to see if it matches your requirements.

What information do I need in order to book?

Contact Details : Name, Company Name, Phone and Email Address.

Outward Journey details: Please state when and where to collect you from and state how many people.

Return journey details are only required if you wish be collected by us.

I cannot find a route I want to book. What to do?

Don't worry give one of advisors a call and we will assist you in making the correct booking.

How do I pay for my transfer?

Payment can be made by:

Debit card over the phone or via bacs upon receipt of an invoice.

Can I book a transfer with more than one stop?

It may be best to give our advisors a call if your journey has many stops.

Before you travel

What luggage entitlement will I have?

You tell us what you need to take and we will advise you if there is a problem.

We will be as accomodating as possible.

Where will I meet the driver when I arrive?

After confirmation, We will provide you a detailed agenda of when and where our driver will collect you.

What happens if I can’t locate my driver?

Contact numbers of the driver and the support will be provided with the receipt to ensure you have no issues.

My group size has changed, can I choose another vehicle?

To avoid inconvenience we ask you inform us in the first instance that you are made aware of this.

We will always try and help.

On or during your travel

What if we have more luggage than agreed?

Let us know if possible before the driver arrives, we will try and resolve the issue as soon as we can without causing a disruption to your journey.

We will be as accomodating as possible.

What if we need to cancel due to an emergency?

We understand these things can happen, please let us know as soon as possible